Frequently Asked Questions

 Yes! We have made ordering simple for those who find it hard navigating through our online pages or with little / no internet access. To place orders over the phone please call us on 0203 797 6308 and our friendly staff will he here to assist you. Payment to be made by card via our trusted partners Square.  

Standard delivery: No, the driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.If they do not feel happy there is a safe place to leave your parcel they will take the order away with them and leave a card advising you to call them to re arrange delivery.

Next Working Day & Saturday delivery: Yes, these deliveries will need to be signed for. 

 If you ordered on standard delivery your order will arrive within 2-4 working days. If you used 1st Class delivery your order will arrive within 1-2 working days, this type of service does not require a signature. If you chose Next Working Day am or pm and order before 11am, your order will arrive the following day at the time specified. 98% of all our standard deliveries arrive within 3 working days. 

Please bear in mind if you have ordered more than one item, your products may be sent out from multiple locations or multiple parcels may have been required that then became separated during processing with our carriers and therefore may arrive separately.Please wait the full 6 working days we state for delivery on orders that have been shipped via DPD / Parcelforce / Royal Mail and then, if the remainder of your order has still not arrived, please call our Customer Service team on 0203 797 6308. Alternatively you can email us at Support@montysnaturaltreats.co.uk Orders weighing less than 2kg will be sent by Royal Mail and we do ask that you wait up to 7 working days for these orders to be delivered before contacting us to advise all or part of the order is lost. 

Your delivery will be dispatched as soon as the warehouse has picked and packed your order usually the same day. You will receive an email to confirm your order has been dispatched. Next Working Day delivery orders will be dispatched the same day to ensure they reach you on the next working day. 98% of all our standard deliveries arrive within 3 working days. 

You can find specific product information on each page under the heading “description”.If the particular information you require is not available, please call our Customer Service team on 0203 797 6308. Alternatively you can email us at Support@montysnaturaltreats.co.uk and we will endeavour to get you the required information as quickly as possible. 

We use Visa and Mastercard’s identity verification as part of our payment process so all cards signed up to this scheme must pass this step and customers must provide their password before we are able to accept payment. This functionality provides greater fraud protection for you and us. Please ensure you follow this step for your payment and order to be accepted. 

Our discounts are shown during the checkout process. You can click into your basket at any time to see which discounts have been applied. If you have a coupon code please make sure its still valid and hasn't expired. Coupon codes & Gift Voucher codes can be added before checkout in the "Have a Coupon code?" box. Only one coupon code can be used per order. If you are still unsure please contact us. 

A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned. See our Refunds Policy at the bottom of our homepage for more details.  

No, absolutely not. Once you have opened any of your natural treats or foods use the re-seal-able bag that they come in to keep fresh & long lasting. Remember to store your dog treats & foods in a cool dry place away from direct sunlight. Should your re-sealable bag break, place your treats in a airtight plastic or glass container. We would not recommend using tins. Please note: Our blueberry bites are the only treats that will need refrigeration once opened.  

Should you experience a problem with your items or you have a question you would like to ask. We are here to help almost 24-7. We have various methods you can contact us on. Please visit our "contact us" page a fill in the form, alternatively you can also call or write to us.  

Telephone Number: 0203 797 6308